Experienced in technical support, customer service, and sales with a proven ability to resolve issues efficiently and communicate effectively with clients in diverse environments.
Provided frontline support and problem resolution in various customer service roles across multiple industries.
Offered technical advice and troubleshooting for POS systems, smart devices, and network issues.
Diagnosed and resolved network connection problems for clients and business systems.
Engaged in sales activities for car parts via online platforms and offered tours at a hotel.
Movate
Started as a customer service agent and technical support for the number one restaurant and other business POS systems in the United States., Answer any type of question about their service or account., Provide resolution to any technical issue in the website and/or the devices provided to each...
Concentrix
Customer service agent for a shipping company based in the United States., Billing, shipping information and account handling.
ClearSource BPO
Helped customers with a step by step guidance to work on their smart grills, which includes the mechanical parts as well as the network connection.
Hotel Sueño Dorado
In charge of the check ins and check outs., Contact with all other departments to ensure smooth operations., Offer and sell tours available in the area.
HIGH SCHOOL DIPLOMA
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Handled check-in/check-out procedures and coordinated with departments to ensure smooth hotel operations.
Accenture
Customer service representative for clients in the USA, working on claims of home insurance and warranty procedures.
ALIGN TECHNOLOGY
Customer service and tech support for dentist and orthodontist in the USA and Canada.
ONYX ENTERPRISES
Sales agent for USA car parts website.
PERFILES TECNOLOGICOS
Tech support for a worldwide packaging company.