View Eddy's professional profile on CazVid.
Demonstrated experience with Creativity.
Demonstrated experience with Leadership.
Demonstrated experience with Team Work.
Demonstrated experience with Efficiency.
Demonstrated experience with Communication.
Newtech Global
Provided operational and technical assistance to authorized service center, ensuring a seamless connection between the company and customers, Maintain good relationship with providers, Escalations, System Support, Follow – up and tracking
Goal Line Solutions
Determine the root cause for the customer issues with the internet connection and Wireless network devices, Following Up with the Tickets, Providing Solutions, Evaluation of customer satisfaction, Quality analyst, Installation Process
Conduent – Xerox
Dealt with customer enquiries and any complaints and performing troubleshooting procedures, Answering customer enquiries, Giving information and helping to solve problems, Arranging services with the team, Taking payment for plans, Working with the employees hours, Coaching and improvement sessions
Popular Bank – Dom. Republic
Formalized the process of risk management within an organization, Business decision-making and enabling the process of risk taking
Associate Degree
High School
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