Detail-oriented professional with experience in healthcare support, insurance verification, and customer service, committed to enhancing patient experience and operational efficiency.
Skilled in handling inquiries, resolving issues, and maintaining positive client relationships.
Experienced in appointment setting, insurance verification, and patient communication.
Proficient in Practice Fusion for medical record management and documentation.
Effective in relaying information clearly to patients, providers, and team members.
ELEOS (Desert Radiology)
Accepting all incoming calls and making outbound calls, Insurance verification, Processing Eligibility verification from patients, Appointment setting, Call patients to relay their appointments and copays, Verifying patient ́s records
Results CX
Delivered to the members accurate information about their insurance plans (Humana Insurance LOB), Accepting all incoming calls from the members and providers, Received all the request and concerns from the members, Transferring the callers to the right specific areas if the situation it was required
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