Athini - Customer Service & Administrative Professional with 9+ years of experience

Proven ability to address customer needs, resolve complaints, and ensure positive interactions.

Skilled in maintaining accurate records and updating databases efficiently and reliably.

Effective in handling phone calls, emails, and face-to-face interactions with professionalism.

Proficient in Word, Excel, Outlook, and PowerPoint for documentation and presentations.

Assisted customers with product enquiries, loyalty programme registration, and general store information while providing excellent customer service.. Resolved customer complaints and queries professionally, escalating complex issues to management when necessary.. Processed customer documentation accurately and maintained records in accordance with company procedures.. Promoted the Dis-Chem Benefits Programme, in-store promotions, and special offers to increase customer participation and satisfaction.

Captured and updated company records and databases accurately.. Prepared, typed, and filed correspondence, reports, and other documents.. Answered telephone calls, emails, and responded to customer enquiries professionally.. Scheduled meetings, appointments, and maintained office calendars.. Managed filing systems, both electronic and paper-based.

Greeted and welcomed visitors, clients, and suppliers in a professional and courteous manner.. Answered, screened, and directed incoming telephone calls to the appropriate departments and personnel.. Managed the reception area, ensuring it remained clean, organised, and presentable at all times.. Scheduled appointments, meetings, and maintained staff calendars and meeting room bookings.

Captured and maintained accurate data on company systems to ensure up-to-date records.. Processed purchase orders, invoices, delivery notes, and other business documents.. Filed, organised, and maintained physical and electronic records in line with company procedures.. Verified documentation for accuracy and resolved discrepancies with relevant departments.. Assisted with stock, inventory, and warehouse administration by updating inventory records and preparing reports.