Experienced in technical support, remote troubleshooting, and classroom training. Skilled in resolving complex IT issues, mentoring, and delivering educational content. Adept at maintaining professional communication and supporting user needs across diverse environments.
Handled remote desktop tools, system checks, configurations, incident documentation, and maintained data security policies.
Provided professional assistance via multiple communication channels, resolving customer issues efficiently while maintaining professionalism.
Supported internet connectivity, VPN, and peripheral devices, troubleshooting common network and hardware issues.
Led academic sessions, mentored students, and managed classroom activities to facilitate effective learning.
Evision Infotech, Wipro Infotech, MetLife, Genpact, RBS
Provide technical assistance to customers via phone, email, chat or remote tools., Understand customer issues and resolve problems efficiently., Maintain a professional and polite communication style., Internet and network connectivity., Email issues., VPN, printer, peripherals.
Archer Foundation
Conducted classroom training and academic sessions, Mentored students and supported skill development, Planned lessons and managed classroom activities
Diploma
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Conducted training sessions, supported skill development, and mentored learners in educational settings.
