Experienced in sales, customer relations, and account management with a focus on negotiation, soft skills, and data accuracy. Proven ability to handle sensitive processes and achieve sales goals remotely.
Applied sales strategies and funnel management to close deals and achieve sales targets.
Handled customer follow-ups, dispute resolution, and retention strategies across various roles.
Negotiated payments and managed sensitive processes with empathy and effective communication.
Maintained customer profiles, updated info, and handled verification processes across companies.
Vida Software & Media Company
Cold calls to USA clients to offer debts settlements and close deals every day., Applying sales strategics and funnel over the script to achieve daily goal of business with client signing the agreements over the phone., In charge to follow client payments, following up theirs accounts and provide...
SNAP FINANCE COMPANY
Help to update customer’s info on their profiles., Collected money or negotiate the best way to bring the account current by setting expectations and dates and amount of money to pay include it the payment method.
PTS OUTSOURCING COMPANY, AMAZON
Oversaw the request placed by the Amazonians in Canada., Applied soft skills to treat a sensitive process to the Amazonians.
Bill Gosling Outsourcing
Reaching customers over the phone to negotiate a payment to get the account current.
High School
Purchasing Management and Inventory Control
Digital Marketing
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Utilized clear, assertive communication to manage client interactions and internal communications.
Teris Global INVESTMENTS (SSG)
Receiving calls from people that already signed up to a monthly charge of an online Credit Score monitoring service., Retaining business with customers using soft skills and techniques.
Equifax credit bureau
Back office duties including activation of promotional codes and updating customer personal information., Handling inbound calls for verification processes.