Experienced digital marketer with a strong record of driving online growth through strategic campaigns and content development. Skilled in analytics, team leadership, and multimedia content creation.
Designed and executed digital marketing strategies across SEM, SEO, email, and social media channels.
Created engaging content for blogs, social media, and newsletters to attract and retain customers.
Utilized analytics tools to monitor campaign performance and inform strategic decisions.
Supervised a team of 5 marketing professionals, coordinating projects and ensuring timely deliverables.
Bilateral BPO
Provided inbound/outbound support for major U.S. telecom brands., Offered technical assistance, processed sales, and managed number portability services.
Sutherland Global Services
Managed telesales for financial services, including loan pre-underwriting and disbursements., Specialized in collections and developed sales strategies to meet targets., Handled documentation for trucking credits and financial accounts.
Smart office/Anchora
Oversaw administrative tasks for a homecare agency, supporting clients and caregivers., Managed billing systems, led teams, and developed KPIs to maintain service quality.
Lean Solutions Group
Coordinated daily freight operations in the U.S., tracking shipment statuses and driver ETAs., Negotiated carrier rates, booked loads, and maintained positive carrier relationships., Performed billing audits, correcting discrepancies to ensure payment accuracy., Managed carrier compliance documentation and client operational support., Adjusted dispatch schedules to reassign loads and maintain operational flow during emergencies., Logged and reported incidents in TMS/CRM systems for tracking and process improvement.
High school degree
English course
English course
Finance administration degree
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Created and edited visual content for campaigns, ensuring high-quality visual presentation.
Itruckr APP
Scheduled pickups and deliveries, managing warehouse CRM and TMS systems., Handled load billing processes and ensured accuracy in transportation documentation., Maintained truck compliance records and managed carrier communication., Coordinated immediate roadside assistance for drivers during mechanical breakdowns, ensuring minimal delivery delays., Arranged alternative transportation or load transfers when equipment was out of service., Managed weather-related route changes to avoid delays and safety hazards.
Armstrong Transport Group
Connected shippers with carriers to ensure timely, legal, and cost-efficient freight transport., Negotiated competitive freight rates while maintaining service quality., Coordinated shipment schedules, managed documentation, and ensured carrier compliance., Resolved operational issues during transit to maintain customer satisfaction.
