Versatile professional with over 5 years of experience in customer service, sales, and financial advising. Adept at building client relationships, managing CRM systems, and providing technical and consultative support in the US and Spanish-speaking markets.
Proficient in delivering clear, effective communication in English and Spanish for customer engagement.
Experienced in closing sales, objection handling, and consultative selling across multiple industries.
Skilled in managing post-sales support, conflict resolution, and customer retention strategies.
Demonstrates strong organizational skills and punctuality in managing multiple client accounts and tasks.
United Collection Bureau (UCB)
Analysis and correction of insurance policies for clients in the United States, Validation of hospital charges and patient statements
SSG – Sales & Retention
Sale of gift packages and event services, Handling cancellations, objections, and customer loyalty, Sale of telecommunications services (cable, internet, and mobile phone – Optimum account)
CarID
Handling incoming calls and providing technical advice on automotive parts for cars, motorcycles, boats, and trucks
Loan Rate Pal
Advising on debt consolidation and personalized financial products, Selling plans focused on savings and improving credit profiles, Structured coaching in personal finance
High School Diploma
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Expert in utilizing CRM and call center platforms for customer data management and sales tracking.
