Experienced customer service representative with strong soft skills specializing in complaint resolution, active listening, and building customer loyalty across call center environments.
Provided customer support, resolving inquiries and complaints effectively.
Engaged customers attentively to understand their needs and deliver appropriate solutions.
Identified issues faced by customers and offered solutions to enhance satisfaction.
Managed multiple customer interactions simultaneously within fast-paced settings.
ALLIED GLOBAL
Customer service representative
Startek
BACHILLERATO EN CIENCIAS Y LETRAS
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Demonstrated understanding and patience to build rapport and trust with clients.
