Experienced customer service and sales professional with a background in fraud prevention, prospect targeting, and debt negotiation. Skilled in building rapport, multitasking, and adhering to legal standards.
Efficiently manages multiple responsibilities across different roles and tasks.
Provides attentive support, identifies customer needs, and builds rapport in service environments.
Negotiates payoffs and resolves customer complaints to maintain positive relationships.
Effectively articulates product features and verifies evidence to support decision-making.
Sitel Nicaragua
Preventing Money Laundry, Identity Theft and Terrorism in the Fraud Department, Searching for evidence and additional documents in order to have a strong back up for the Decision Making of Wire Transfers
TSI Nicaragua
Targeting Prospect Customer to have Solar Panel Services, Scheduling Time for a Sales Representative meets with the potential Customer
Concentrix Nicaragua
Contact with new and existing Customers to discuss needs, Emphasizing the Features of the product to solve Customer Problems, Answer questions about the Product, Identifying Prospective Customer, Lead Generation and Conversion
Connect International
Negotiating Payoff Deadlines or Payment Plans, Keeping track of assigned accounts with Outstanding Balances, Handling questions or Complaints
Technical Bachelor
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Understands legal considerations relevant to fraud prevention and debt collection.