Christian - Customer Service & Support Specialist with 5+ years in diverse roles

Bogotá, Bogota D.C., Colombiaen

Progressed from Customer Service roles to Team Leadership and Technical Support positions, demonstrating role progression and skills expansion.

Mentored team members and improved team performance through guidance, monitoring, and recruitment efforts.

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Summary

Experienced in customer service, team leadership, and technical support with strong commitment to continuous improvement and collaborative success.

Key Achievements

Resolved technical issues and provided effective customer solutions across multiple systems and industries.

Skills

Customer ServiceExpert

Provided customer support, resolved issues, and explained solutions to ensure customer satisfaction.

Team LeadershipAdvanced

Guided and mentored team members, monitored performance, and managed recruitment to foster team development.

Technical SupportAdvanced

Diagnosed hardware, software, and network issues, managed support requests, and developed training programs.

Content Production & CollaborationIntermediate

Collaborated with graphic artists and post-production teams to produce engaging content.

Sales Transactions & Operations

Experience

Sales Representative

Sitel

2013-10 - 2016-10

Resolved problems, improved operations, provided exceptional service, and cross-sell, Worked well in a team setting, providing support and guidance., Passionate about learning and committed to continual improvement.

Team Leader

Contact Point 360

2018-12 - 2019-12

Mentored and guided employees to foster proper completion of assigned duties., Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards., Assisted in recruitment of new team members, hiring highest qualified to build team of top...

Technical Support Representative

Accedo

2020-01 - 2022-01

Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones., Assisted customers in identifying issues and explained solutions to restore service and functionality., Used ticketing systems to manage and process support...

Customer Service

Concentrix – Capital One

2022-02 - 2023-02

Created and implemented filing and organization practices for documents, reports and calendars., Help customers to get a deal in order for them to be able to past their debts., Scheduling installment plans for customer who had a debt for more than 160 days.