Skilled in web development, technical support, and customer service, with proven ability to develop, optimize websites, and assist users in bilingual environments. Adept at managing databases, employing best practices, and collaborating across teams to deliver efficient solutions.
Extensive experience in HTML, CSS, JavaScript, PHP, Python, and frameworks like React.js and Node.js, supporting website functionality and performance.
Provided bilingual remote support for computer hardware, software, and peripherals, ensuring timely problem resolution.
Managed and maintained MySQL and MongoDB databases, supporting data integrity and application requirements.
Handled customer inquiries in English and Spanish, verified identities, and provided product guidance in financial and tech environments.
24/7.ai (Geek Squad)
Provided Level 1 remote support to clients in English and Spanish, resolving issues related to software, hardware, and peripherals., Managed identity verification, client and device data updates, appointment administration, and phone support., Delivered remote assistance for computers and printers,...
Teleperformance (Capital One)
Handled customer inquiries primarily in Spanish, with occasional interaction in English, within the credit card department., Verified customer identity according to security protocols, updated personal and financial information, managed payments, and monitored transactions., Provided guidance on...
ARCOS BPO
Participated in the development, maintenance, and optimization of internal websites, ensuring stability, performance, and compliance with functional requirements., Conducted deployments in development and production environments, prepared technical documentation, and collaborated with...
Technologist in Software Analysis and Development
Software Programming Technician
High School Diploma in Science
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