Carlos - Volunteer Coordinator with 5+ years of leadership in community service and customer care

Bogotá, Bogota D.C., Colombiaen

Promoted to technical leader of a 16-volunteer team at church, overseeing activity design and goal achievement.

Coordinated proselytism and humanitarian activities, attracting new members and fostering community growth.

Published on CazVid

Summary

Dedicated volunteer leader experienced in managing teams, coordinating outreach initiatives, and delivering empathetic customer support. Skilled in problem-solving, communication, and digital tools.

Key Achievements

Delivered urgent customer support in call center, maintaining empathetic communication and teamwork to meet key metrics.

Skills

Leadership & Team ManagementIntermediate

Led a team of 16 volunteers, coordinating activities and training aligned with organizational values.

Customer ServiceIntermediate

Handled urgent customer cases with empathy and efficiency, contributing to team targets.

Organizational PlanningIntermediate

Designed effective plans to meet organizational goals during community outreach initiatives.

Communication SkillsIntermediate

Practiced assertive communication and bilingual skills (English) in diverse settings.

Digital Technologies

Experience

Representante Oficial Voluntario

Iglesia de Jesucristo de los Santos de los Últimos Días

SEPTIEMBRE DE 2022 - SEPTIEMBRE DE 2024

Coordiné actividades de proselitismo y servicio humanitario para atraer nuevos miembros., Formé y capacité voluntarios alineados con los valores institucionales., Fui promovido a líder técnico de un equipo de 16 voluntarios., Diseñamos planes eficaces para cumplir metas organizacionales.

Agente de Call Center

Teleperformance

ENERO DE 2025 - MAYO DE 2025

Atendí casos urgentes de clientes con empatía y eficiencia., Mantuve una actitud positiva y calmada para brindar seguridad., Colaboré en equipo para alcanzar métricas clave.