Carlos - Customer Support Specialist with 5+ years in Tech & Banking

Delivered comprehensive customer support and troubleshooting across multiple industries and platforms.

Provided technical assistance on voice, TV, internet, and wireless devices, including escalation management.

Managed learning and HR platforms, supporting policy adherence and platform implementation.

Engaged in cross-selling services, increasing product adoption and meeting sales accountability goals.

Utilized strong English language skills to assist clients and support team communication.

In charge of providing excellent customer service, as well as technical support for voice, TV and internet services for the US-based company Comcast., An important part of my job was also the cross-sale of the services provided by the company.

Provide support to the bank’s employees on policy and human resources queries., Triage requests from the global human resources platform., Manage the bank’s learning platform and verify compliance., I was present during the implementation of the SAP platform for performance, learning and human...

Provide technical support on the most common wireless devices., Determine if the case required escalation., Cross sale of the insurance issued by the company, meeting levels of accountability.

Customer service for Airbnb users (both hosts and guests) who required support before, during and after their stay using the service, assisting with processes such as booking, platform usage, refunds, mediation and escalation if necessary.