Experienced professional skilled in training development, customer service, and operations management across telecom, BPO, and hospitality sectors. Adept at fostering positive work environments and enhancing team capabilities.
Provided exceptional customer support across multiple roles, ensuring client satisfaction and issue resolution.
Created and implemented training content to improve employee performance in digital environments.
Led team operations and supervised activities to meet organizational objectives efficiently.
Supported technical systems and utilized CRM tools to enhance customer interactions and internal workflows.
Telus Digital
Assess training needs collaboratively with management to develop customized and effective learning solutions., Content creation both for training and Knowledge Base purposes and implementation of new initiatives., Serve as a point of contact for employee concerns, providing support and fostering a...
Skycom BPO
Assist with the Onboarding of new clients to the company software and hardware and provide follow-ups on handling administrative and support tasks to manage and process documentation and data entry efficiently., Conduct quality assessments to ensure products, services, or processes meet established...
Telus International El Salvador
Develop and deliver training programs to enhance employee skills and knowledge., Lead and supervise team operations to ensure tasks are completed efficiently and effectively., Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
Taqueria/Bar - La Parada
Bachelor of business administration
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Managed multiple roles and responsibilities effectively, resolving issues promptly to maintain service quality.
Payroll, bartending, cook, waiter, cleaner.
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