Multilingual expert with a Bachelor's in Foreign Languages, combining teaching, research, and bilingual customer support in multicultural environments.
Delivered English and French language instruction to a diverse student demographic.
Provided bilingual support via digital platforms and phone, ensuring customer satisfaction.
Assisted in academic research and literature review related to TESOL and applied linguistics.
Created and adapted educational materials for varied language learning levels.
CENIS INSTITUTE
Teaching English and French to students of different levels, Designing lesson plans and learning materials, Assessing student progress and provided academic support
FLORIDA ATLANTIC UNIVERSITY
Attended TESOL classes (Teaching English to Speakers of Other Languages), Assisted in research projects on TESOL, discourse analysis, reading to learn pedagogy and applied linguistics, Reviewed relevant literature on language teaching and learning, and on institutions serving Hispanics, Designed...
TELEPERFORMANCE - CUSTOMER SERVICE USA SUNRUN
Managing transfer solar panel contracts, Delivering bilingual customer support in English and Spanish, Ensure compliance with efficiency and quality standards
AMAZON- DIGITAL SERVICES
Providing support to customers using digital platforms, Providing technical support to amazon devices, Resolving subscription-related inquiries, Meeting performance and customer satisfaction metrics
Bachelor Degree
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Developed strong intercultural competence through experience supporting diverse clients.
