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Shelmith

Project Manager

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Nairobi, Nairobi County, Kenya
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Competencies

Customer Support & Client EngagementExpert

Provided client communication and support throughout projects, handling inquiries, concerns, and upselling.

Project ManagementIntermediate

Acted as primary contact in real estate transactions, tracking progress and resolving client concerns.

Documentation & Record KeepingAdvanced

Maintained detailed records and documentation to support project delivery and client communication.

Communication SkillsAdvanced

Communicated complex project information clearly to clients and team members.

Time ManagementAdvanced

Managed multiple client interactions and project timelines efficiently.

Education

Diploma
Kenya Institute of Surveying and Mapping

Languages

EnglishFluent

Summary

Dedicated project professional with extensive experience managing client relationships, project documentation, and effective communication. Skilled in customer support, conflict resolution, and team coordination across real estate and survey roles.

Key Achievements

  • Managed client relationships from inquiry to transaction, ensuring satisfaction and repeat business.
  • Effectively communicated project updates and findings, maintaining organized documentation and timely follow-ups.
  • Developed strong skills in customer support, conflict resolution, and documentation across different roles.

Experience

Project Manager

Real Estate Company
2025 - Present

Primary point of contact for clients from inquiry to transaction completion., Respond to customer questions via calls and messages with professionalism and clarity., Track documentation and provide timely progress updates., Resolve concerns calmly to ensure satisfaction and repeat business.

Surveyor

Private Firm
Mar 2024 - Dec 2024

Communicated project findings clearly to clients., Managed client expectations and provided consistent updates., Supported timely and organized service delivery.

Skills

Customer Support & Client EngagementProject ManagementDocumentation & Record KeepingCommunication SkillsTime Management
Published on CazVid - May 17, 2026
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