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Cecile
Senior Talent Acquisition Specialist
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Competencies
Demonstrated experience with Customer Service Excellence.
Demonstrated experience with Technical Support.
Demonstrated experience with Phone, Chat & Email Support.
Demonstrated experience with Customer Retention.
Demonstrated experience with Complaint Resolution.
Education
Summary
Professional profile
Experience
Senior Talent Acquisition Specialist
Delivered exceptional customer service to candidates, hiring managers, and Operations throughout the recruitment process.. Managed candidate communications, interview coordination, and scheduling while ensuring a positive candidate experience.. Worked collaboratively with cross-functional teams to meet hiring deadlines and maintain service quality.. Resolved scheduling issues and handled candidate inquiries promptly and professionally.
Customer Service Representative/ Subject Matter Expert/ Team Leader
Account: Centene – Prescription Drug Plan. Assisted members with inquiries regarding Medicare Part D prescription drug benefits, eligibility, coverage, and claims.. Explained prescription coverage, copayments, prior authorizations, and formulary information.. Resolved member concerns related to medications, pharmacy benefits, and account updates while ensuring compliance with HIPAA regulations.. Led and coached a team of customer service representatives to achieve performance, quality, and customer satisfaction goals.. Provided real-time support for escalated customer concerns and complex cases.. Conducted coaching sessions, monitored KPIs, and delivered performance feedback.. Assisted with onboarding and training of new team members.
Customer Service & Technical Support Representative
Accounts: AT&T Prepaid Mobility | Menulog - Food Delivery. Provided exceptional customer support through phone, chat, and email channels.. Assisted customers with billing inquiries, account management, order concerns, and technical troubleshooting.. Investigated and resolved customer complaints while maintaining professionalism and empathy.. Coordinated with restaurants and internal teams to resolve delivery issues, incorrect orders, refunds, and voucher requests.. Utilized Salesforce, Zendesk, Avaya, and RingCentral to document customer interactions and resolve cases efficiently.
Sales & Lead Generation Specialist
Generated qualified sales leads through outbound calls.. Built rapport with prospective customers and identified business opportunities.. Maintained accurate customer records and consistently achieved daily performance goals.