Experienced web developer specializing in front-end and back-end development with a strong portfolio of responsive and interactive websites.
Utilized JavaScript to develop dynamic website features and improve user engagement.
Designed and implemented responsive layouts and styled content for various projects.
Built and maintained interactive web applications using React framework.
Managed code repositories and collaborated with teams using Git for version control.
Specialty Answering Service
Handled inbound calls for a wide variety of businesses across different industries., Pleasantly greeted customers and asked open-ended questions to better determine needs., Followed customized scripts to provide information, relay messages, and book appointments., Ensured accurate communication based on client-specific guidelines and instructions.
AVENTUS
Handled inquiries via phone, email, and chat regarding weight-loss medication orders., Managed payments, explained company policies, and assessed customer eligibility., Delivered excellent customer service, ensuring satisfaction and retention.
BrightDrop / Traver Connect
Scheduled automotive service appointments including oil changes, mileage checks, and maintenance services., Utilized CRM tools to track vehicle records and customer interactions., Performed upselling by identifying customer needs and recommending appropriate services.
Beyond Marketing
Technical in Administration and Accounting
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Conducted cold calls to mental health facilities to generate qualified leads., Scheduled presentations for marketing services tailored to mental health providers., Built rapport with prospects and contributed to increased lead flow.
1840 & Co
Managed high-volume customer calls and emails for Omni Cheer., Facilitated communication between internal departments to ensure timely resolutions., Implemented strategies to enhance customer satisfaction.
Results CX
Managed customer inquiries across multiple campaigns., Ensured accurate updates to customer records.
Cancún Dental Specialists
Assisted patients with dental treatment planning, coordination, and follow-up., Guided patients through treatment options and answered questions regarding procedures., Managed travel logistics and appointments for international patients., Maintained accurate records using CRM software to ensure a smooth patient experience.
Vacaciones VIP Cancun
Conducted research to identify sales opportunities., Built and maintained customer relationships, contributing to increased revenue.
Teleperformance
Managed customer inquiries for the DirecTV campaign., Ensured accurate record updates., Supported customer satisfaction and retention by offering clear, empathetic communication across bilingual interactions.
Telvista
Assisted customers with billing updates and contract disclosures, ensuring clarity and compliance with company policies., Provided step-by-step support in technical troubleshooting, helping clients resolve issues efficiently and improving satisfaction., Engaged in soft sales by identifying customer needs, recommending suitable products/services, and contributing to revenue growth., Handled general inquiries with empathy and professionalism, fostering positive customer relationships and trust.
Teletech Mexico
Delivered comprehensive customer support, including billing updates, contract assistance, technical troubleshooting, soft sales, and general inquiries, with a focus on clear communication and customer satisfaction., Ensured accurate data entry and customer record updates.
