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IT Support
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Competencies
Demonstrated experience with Windows Server/10/11.
Demonstrated experience with Desktop/Laptop Hardware Setup.
Demonstrated experience with Peripheral Troubleshooting.
Demonstrated experience with Incident Ticketing Systems.
Demonstrated experience with SLA Management.
Education
Summary
IT Support open to new opportunities
Experience
End User Support / Service Desk Officer
Configured, deployed, and maintained desktop hardware, operating systems, and core banking software applications across multiple departments.. Managed end-user accounts, access rights, and credential resets adhering to organizational security protocols.. Monitored and logged IT tickets, systematically categorizing and resolving tier-1 issues while adhering to strict SLA targets.. Provided remote and on-site technical assistance, authoring knowledge-base articles to reduce repetitive incident queries.
Customer Service & Operations Support
Assisted with customer service and account management.. Conducting research and analysis on market trends and customer behavior.. Participating in the development of new products and services.. Supporting the implementation of policies and procedures.. Providing administrative and operational support to various teams.
Lead Developer / Designer
Designed and developed a fully responsive healthcare website using WordPress.. Customized themes/plugins for medical services (appointment booking, contact forms), structured content.. Implemented basic SEO and security measures and conducted testing for mobile responsiveness and usability.