Dedicated claims professional with over 5 years of experience in claims processing, settlement administration, and customer support. Skilled in bilingual communication, documentation, and team leadership to ensure compliance, accuracy, and client satisfaction across insurance and legal sectors.
Handled claims processing and settlement administration, ensuring accuracy and compliance for legal and insurance claims.
Provided bilingual support to clients and customers via phone, email, and in person, resolving issues and ensuring satisfaction.
Reviewed and validated claim documentation and accident reports to meet legal and insurance standards.
Led customer service and claims teams, supporting quality assurance, conflict resolution, and operational standards.
Simpluris
Process and review attorney-submitted claims for U.S. class action settlements., Validate claim documentation to ensure accuracy, eligibility, and compliance with legal requirements., Manage high-volume claim queues while meeting strict deadlines., Maintain detailed, confidential records within...
StaffBoom
Handled vehicle insurance claims intake and accident reporting., Completed detailed accident and incident forms with a high level of accuracy., Collected and verified critical information required by insurance adjusters., Communicated with clients via phone and follow-up documentation., Ensured all...
Teleperformance
Provided bilingual claims-related customer support to U.S.-based clients., Promoted to Supervisor for two years within the claims department., Managed escalations and handled demanding or difficult customers professionally., Ensured agents followed documentation, quality assurance, and compliance...
Technical English
Portuguese
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