Dedicated logistics coordinator with extensive experience in managing shipments, client communications, and insurance support. Skilled in industry-specific tools and process optimization to ensure efficient operations and customer satisfaction.
Coordinated shipment schedules, tracked loads, and optimized logistics workflows using TMS and industry tools.
Provided exceptional support to clients, resolved issues efficiently, and maintained high satisfaction standards.
Processed insurance quotes, policies, and claims, ensuring compliance and accuracy in a regulated environment.
Maintained proactive communication with clients, drivers, and cross-functional teams to resolve issues and ensure transparency.
Veteran Carriers
Provide regular shipment status updates to customers, ensuring transparency and satisfaction throughout the delivery process., Ensure timely updates and quick resolutions through proactive communication with clients and carriers., Source and secure freight by covering loads and providing...
Lean Solutions Group
Manage and oversee the entire logistics process, ensuring seamless coordination from pickup to final delivery., Maintain active communication with clients and carriers to provide timely updates and resolve issues efficiently., Utilize and optimize Transportation Management Systems (TMS) to enhance...
GSS Colombia – Liberty Mutual
Created and processed insurance quotes, coordinating with underwriters to finalize business agreements., Managed quality and productivity indicators, ensuring accuracy and efficiency in policy creation., Developed and issued insurance policies and endorsements, meeting strict compliance standards.
GSS Colombia – Liberty Mutual
International Business Administrator
Technologist in Import and Export Management
Bachelor
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Reviewed invoices, managed billing processes, and handled document coordination to support financial accuracy.
Reviewed and processed insurance claims, ensuring accuracy and timely resolution., Monitored quality and productivity metrics, consistently meeting company benchmarks., Assessed and authorized claim payments based on detailed policy analysis and prior case evaluations.
Mobility Tech
Processed and uploaded client health policy information to the U.S. health market system., Provided ongoing support to advisors, assisting with policy-related inquiries and troubleshooting issues., Ensured compliance with industry regulations and company standards.
Amazon
Handled inbound calls, resolving customer inquiries and concerns with efficiency and professionalism., Delivered tailored solutions, enhancing customer satisfaction and retention., Identified recurring issues and provided feedback for process improvements.
Mi Red IPS
Provided customer support, resolving inquiries related to healthcare services., Assisted clients with appointments, service details, and issue resolution., Maintained accurate records, ensuring compliance with company policies.
