Cristian - Customer Experience Supervisor with 10+ years in BPO/Contact Center

Bogotá, Bogota D.C., ColombiaRemoteen

Managed customer service campaigns as a supervisor, overseeing team performance and client satisfaction.

Gained extensive experience across customer experience, technical support, sales, and retention functions.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced supervisor with over 10 years in customer service, sales, technical support, and team management within the BPO/contact center industry.

Led teams in a fast-paced BPO environment, focusing on service quality and operational efficiency.

Customer ServiceExpert

Applied in handling customer inquiries, resolving issues, and ensuring high satisfaction levels.

Team ManagementAdvanced

Managed and supervised teams in contact center settings, focusing on performance, training, and motivation.

Sales and RetentionIntermediate

Involved in sales and retention initiatives to improve customer loyalty and maximize revenue.

Technical SupportIntermediate

Provided technical assistance to clients, troubleshooting and resolving technical issues.

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