Dedicated professional with over 5 years of experience in customer service, technical support, and virtual assistance, committed to enhancing customer satisfaction and operational efficiency.
Delivered customer support via phone, email, chat, and text, ensuring excellent service.
Provided troubleshooting and technical assistance to device users and business partners.
Performed administrative tasks to support smooth business operations remotely.
Handled customer complaints and cancellations, turning potential churn into retention.
Freelance
Responded to customer inquiries via phone, email, chat and text, ensuring timely and accurate communication., Assisted with minimal inbound and outbound calls., Managed Administrative tasks to ensure smooth bookings, operations and contracts., Maintained professionalism and efficiency while...
CONCENTRIX
Provide expert Technical support to Samsung US Business partners., Delivered step-by-step troubleshooting to resolve device issues efficiently., Consistently achieved high first-call resolution and customer satisfaction ratings.
QUANTRICS ENTERPRISES INC.
Prevented customer churn by offering loyalty options and personalized plans., Met and exceeded monthly quotas, driving revenue growth., Recognized for strong negotiation skills and ability to turn cancellations into continued service.
AMAZON OPERATIONS SERVICES
Assisted customers with order tracking, refunds and replacements., Ensured accurate and timely resolution of issue in a high-volume environment., Delivered exceptional customer care, contributing to positive brand reputation.
BS IN FOOD TECHNOLOGY
Discover other professionals with similar experience
Engaged customers with upselling and loyalty options to drive revenue growth.
