Cristina - Customer Service Agent with 2+ years of technical support experience

Panamá, Panamá, Panamaen

Provided technical support in English via multiple channels to clients in North America

Resolved technical issues and scheduled appointments under high-pressure conditions

Contact via CazVid

Published on CazVid

Summary

Customer Service Agent experienced in technical support with multilingual communication skills.

Key Achievements

Maintained high service standards consistently in a fast-paced environment

Skills

Technical SupportAdvanced

Assisted clients with technical issues via phone, chat, and email.

Customer ServiceAdvanced

Delivered high-quality customer service while resolving issues and scheduling appointments.

Communication SkillsExpert

Effectively communicated technical solutions to clients in English and Mandarin.

Conflict ResolutionIntermediate

Managed customer conflicts with diplomacy and professionalism.

Cultural AdaptabilityAdvanced

Experience

Customer Service Agent

Sitel, S.A

2021 - 2022

Provided technical support in English via phone, chat, and email to clients in the United States and Canada., Resolved common technical issues and scheduled appointments for specialized services while maintaining high service standards under pressure in a fast-paced environment.