Experienced in logistics, SOP development, team leadership, and client relations with a proven track record of process improvement and operational efficiency.
Managed logistics operations, dispatching, and oversized load coordination at Heavy Haulers International.
Developed and implemented SOPs for driver verification, lead generation, and operational compliance.
Led and mentored teams, creating training programs and conducting performance evaluations at Wright & Schulte LLC.
Handled communication and issue resolution with clients, supporting customer satisfaction across roles.
General Transportation Solutions TX Inc
Contributed to the development and implementation of critical Standard Operating Procedures (SOPs) ranging from driver verification processes to strategies for generating leads and clients through various platforms., Ensured the team stays up-to-date with the latest trends, regulations, and...
Sherrod Sports Visas
Helping athletes and sports professionals navigate the complex visa process with ease.
Heavy Haulers International
Served as a trusted liaison for Heavy Hauling, specializing in oversized load logistics.
Wright & Schulte LLC
Delivered outstanding results by completing an initial project and securing an additional whopping 129% gain on top of the initial project cost., Developed and implemented a new training program to improve the customer service skills of intake analysts., Increased client closing rate by 15% by...
Bachelor of Arts - BA
Supported business growth strategies and client acquisition initiatives at General Transportation Solutions TX Inc.
Wright & Schulte LLC
Provided effective coaching sessions with team members., In charge of Quality Control, evaluating client information and team members.
Wright & Schulte LLC
Conducted pre-qualification screening process and instant client engagement., Helped different Law Firms identify cases based on qualification criteria.
[24]7.ai
Handled communication between the corporation and the client, resolving issues to satisfy both parties., Provided management information against Scorecard as well as remediation and improvement initiatives.
Freelance
Provided firsthand knowledge of the English language and its real world applications., Corrected grammar for business and further clients' lexicon abilities.
Telcel
Provided thorough support and problem resolution for customers., Built and maintained successful relationships with service providers, dealers, and consumers.