Darcy - Director of Operations at The Coachman Hotel

Proven ability to lead teams, manage projects, and foster collaborative work environments.

Extensive experience overseeing organizational functions, including budgeting, SOP development, and performance optimization.

Skilled in managing client relations, resolving issues, and maintaining high satisfaction levels.

Strong ability to coordinate tasks, manage documents, and streamline workflows efficiently.

Oversaw all aspects of operations for organization, including budgeting, staffing, and performance management. Led cross-functional teams to develop and implement standard operating procedures (SOPs) to ensure consistency and quality across all locations. Managed vendor relationships and negotiated contracts to optimize pricing and service levels. Developed and implemented inventory management system that reduced stockouts by 40%. Collaborated with sales team to forecast demand accurately, leading to improved inventory planning and reduced carrying costs. Analyzed financial data regularly to identify areas of improvement and cost-saving opportunities. Conducted regular audits of operational processes to ensure compliance with industry regulations and company policies. Managed the recruitment, onboarding, training, and development of staff members at multiple locations. Improved customer satisfaction ratings by implementing customer feedback surveys and addressing areas for improvement

Organizing files/ Important Documents. Coordinating lessons, Communicating with the other supervisors and coordinators daily. Returning emails, Following up with Returning clients, Cancellations, Rescheduling lessons. Scheduling Instructors bi-weekly. Instructing when busy

Answering phones, returning messages. Selling passes, tickets, gift cards, lessons. Cash handling, and dealing with difficult customers at times