Cruz - Customer Service Specialist with over 5 years of diverse support experience

Extensive experience resolving customer inquiries and issues across various industries.

Proficient in English, Spanish, and Portuguese, facilitating diverse client interactions.

Applied technical knowledge to support tools and customer management systems effectively.

Developed leadership and communication skills through team collaboration and client engagement.

Provided personalized support to clients making online purchases or following up on existing orders, Handled various resolution cases related to orders, Actively listened to customer needs and resolved technical inquiries, Coordinated deliveries and returns, Ensured a clear and satisfactory...

Managed inbound and outbound calls, Resolved issues within the real estate industry, Assisted clients with account statement platforms, Transferred cases to the maintenance team or headquarters, Used tracking tools to monitor and follow up on customer concerns

Handled inbound and outbound calls using specialized roadside assistance software, Communicated with offshore partners and clients to confirm coverage and service details, Documented services and costs with precision, Processed payments and finalized service requests

Refined sales and customer service skills as a food server, Assisted a diverse clientele using both English and Spanish, Demonstrated punctuality and professional appearance, Worked under pressure as a kitchen assistant