Experienced in customer service, collection management, and dispatch coordination with a strong background in telecom and finance industries, adept at bilingual support and sales.
Delivered customer support and technical assistance in a telecom environment, ensuring client satisfaction.
Managed the collection of penalized and legal portfolios in banking and retail sectors.
Provided bilingual (English/Spanish) support in call center and support roles, enhancing client interactions.
Participated in dispatch activities, coordinating deliveries and managing multiple requests to improve efficiency.
Claro Hogar (Onelink)
Overall customer service., TV technical support., Satellite TV technical support., Internet and telephone technical support., Sales of the entire portfolio of Claro Hogar.
Sufi Bancolombia (Contento BPS)
Collection management of the assigned portfolio
Hogar y Moda (Grupo Ger S.A.S)
Collection management of the assigned legal portfolio
Bpo Tree
Lynxus S.A.S
Marketing Technician
Marketing Management Technologist
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Conducted sales of the entire portfolio of Claro Hogar, engaging customers and promoting products.
