Experienced professional in customer support, sales, and training, committed to delivering exceptional service and driving sales growth across diverse industries. Skilled in multichannel communication, CRM management, and team onboarding.
Provided multichannel support via phone, chat, and email, ensuring service quality and customer satisfaction.
Applied cross-selling and consultative selling methodologies to meet sales targets and improve customer experience at Asurion.
Excelled in effective communication in English, supporting international clients and facilitating team training.
Proficient in CRM management and Microsoft Office tools to manage customer data and reporting.
Asurion
Managed cross-selling activities aligned with the company’s 6 Key Behaviors, ensuring ethical, consultative, and customer-focused interactions., Applied the Serve, Solve, Sell methodology to identify genuine customer needs during the resolution stage and build personalized offers., Closed sales at...
IntouchCX
Provided support to international customers through multichannel platforms (phone, chat, and email)., Promoted to Subject Matter Expert (SME), supporting training and onboarding processes for new waves during their learning curve., Guided new team members on procedures, best practices, and internal...
Industrial Engineering
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Led training sessions and onboarded new employees at IntouchCX to ensure team performance and knowledge transfer.
