Elaine - Customer Service & HR Specialist with 10+ years in B2B and B2C sectors

Performed inbound calls, verified payments, and resolved billing inquiries ensuring high customer satisfaction.

Provided bilingual support in HR functions, facilitating clear communication across departments.

Monitored call quality, coached team members, and investigated suspicious financial transactions for AML compliance.

Prepared payrolls, maintained records, and managed online store operations and order tracking.

Led a team of customer service agents, organizing training to improve service delivery.

Handled inbound calls from medical providers regarding insurance claims., Verified payments and resolved billing inquiries with accuracy and professionalism., Maintained high levels of customer satisfaction through effective communication.

Managed employee inquiries via phone and email., Prepared weekly payrolls and administrative reports., Provided bilingual support and ensured clear communication across departments.

Led a team of customer service agents in a call center environment., Monitored call quality and coached team members on effective communication., Organized training sessions to improve service delivery and client satisfaction.

Investigated suspicious financial transactions and ensured compliance with AML regulations., Collaborated with internal teams to resolve complex cases efficiently.

Managed online store operations and reconciled sales data., Uploaded and tracked orders in the system.