Daniel - Help Desk Analyst with 4+ years of technical support experience

Applied hardware troubleshooting and support in various client environments.

Provided assistance for software issues, including MS Office and in-house apps.

Delivered customer service and technical support to end-users across multiple companies.

Led team activities and monitored performance metrics at Teleperformance.

L2 hardware and software support for a variety of clients and industries, Guidebooks and documents management for different clients, Handling of technical support request calls, emails and chats providing assistance and escalating to other support groups as needed

General L1/L2 support for hardware and software (MS Office packages, active directory), Advance technical support for in-house applications and developments

Provide customer Support, Offering products and services to customer, Team management / Monitoring, Generation of time, metrics and progress reports

Provide customer Support, Offering products and services to customers