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Daniel
ICT Help Desk Agent
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Competencies
Demonstrated experience with IT Support and Technical Troubleshooting.
Demonstrated experience with Computer Hardware Installation and Troubleshooting.
Demonstrated experience with End User Support.
Demonstrated experience with Computer Networking and LAN Fundamentals.
Demonstrated experience with Network Troubleshooting.
Education
Languages
Summary
ICT Help Desk Agent open to new opportunities
Experience
Technical Support Officer
Provided technical support to users and assisted with resolving IT related faults and operational technical challenges.. Troubleshot computers, IT equipment and related technical systems.. Assisted with installation, testing, configuration and maintenance of IT equipment.. Diagnosed hardware and connectivity related faults and provided appropriate technical solutions.. Supported users with technical issues and explained solutions clearly.. Assisted with network and connectivity troubleshooting.. Worked with technical teams to identify, test and resolve equipment faults.. Supported the preparation and readiness of IT equipment for operational activities.. Carried out technical tasks independently while following established procedures and timelines.. Maintained professional communication with users and technical colleagues.. Assisted with technical documentation and reporting of identified faults and completed work.