Experienced bilingual specialist skilled in customer service, interpretation, translation, and team coordination. Proven ability to facilitate clear communication, enhance client satisfaction, and support diverse operational needs across multiple industries.
Ensured effective communication between English and Spanish speakers in healthcare, hospitality, and customer service contexts.
Delivered high-quality service at MARRIOT, handling guest inquiries, special requests, and maintaining client satisfaction.
Performed precise medical and technical translations, supporting healthcare teams and content editors in various professional environments.
Supervised interpreter teams, ensuring service consistency and adherence to procedures at TP.
MARRIOT
Provided exceptional customer service to guests, handling check-ins, check-outs, and special requests in a professional and efficient manner., Performed nightly audits, balanced accounts, and prepared financial reports to ensure accurate daily revenue records., Assisted international guests,...
NUTRIFAM
Translated and edited nutrition-related documents from English to Spanish, ensuring clarity, coherence, and cultural accuracy in the final content., Improved the overall quality and readability of client materials by adapting technical terminology and rewriting sections for better flow and...
TP.
Assisted U.S. customers in English, handling inquiries and resolving issues related to car rental services., Guided and supported a team of interpreters to ensure consistent service quality and adherence to company procedures., Provided clear bilingual communication between clients and internal...
Resolved complex guest issues and medical communication challenges through effective bilingual mediation.