Daniel - Multilingual Medical Interpreter with 5+ years in healthcare and customer service

Delivered culturally sensitive and accurate interpretation in medical and insurance contexts.

Maintained client satisfaction, managed service upgrades, and improved customer experience.

Selected and trained staff, ensured compliance with protocols, and calibrated team performance.

Resolved technical issues for app users, handled customer tickets, and managed service adjustments.

Providing accurate and culturally sensitive interpretations in real-time during telephonic medical consultations., Ensuring confidentiality of medical information and adhering to ethical and legal standards in the industry., Collaborating with healthcare teams to ensure that patients understand their diagnoses, treatments, and any medical procedures., Adapting complex medical terminology into understandable language for patients while maintaining the integrity of the original message., Translating issues related to vehicle insurance, assisting clients in understanding their insurance coverage and resolving claims effectively.

As a retention rep I had to keep customer satisfied with our services as well offer them better products or make upgrades on the communication services, As Trainer I had to interview different profiles and choose the people that I was going to work with to train them so they could be ready to be on phones, As QA I had to qualify the representatives making sure that they followed the protocols, call flow, and policies that the campaign required as well being in meeting with client doing data bases y calibrations

Tech representative for Rebel campaign, where I had to solve any issue that uber drivers could have had with the app itself, as well response for tickets that were created as back office to adjuste trip fares and correct them to the right amount.