Customer service and training professional with over four years of experience in the BPO industry, specializing in client needs analysis, team training, and service improvement.
Handled diverse customer needs across multiple industries, demonstrating strong communication skills.
Designed and delivered training sessions to improve agent performance and knowledge.
Engaged in sales activities, providing solutions tailored to customer needs.
Acquired knowledge of HVAC systems to better serve clients and support technical teams.
Discover other professionals with similar experience