Demonstrated experience with Effective Communication.
Demonstrated experience with Multilingual Communication.
Demonstrated experience with Time Management.
Demonstrated experience with Problem Solving.
Demonstrated experience with Adaptability.
Teleperformance
Monitored, reviewed, and moderated user-generated content across multiple social media platforms., Ensured all content complied with corporate standards, community guidelines, and policies., Removed offensive, inappropriate, or harmful content to maintain a safe environment for users., Monitored user behavior and flagged potential rule violations for further action., Contributed to creating a positive and enjoyable user experience.
Sutherland
Utilized social media platforms and customer service tools to enhance client experience with the brand., Managed customer inquiries and concerns through social media channels, ensuring timely and effective responses., Resolved customer issues with empathy, professionalism, and strong problem-solving skills., Collaborated with cross-functional teams to address and resolve complex customer cases., Contributed to building positive customer relationships and increasing satisfaction levels.
IGT Solutions
Assisted clients with effective communication and destination knowledge to enhance their experience., Guided time management and sales to optimize client decisions., Adapted services to meet individual customer needs and preferences., Researched and recommended the best options tailored to each client’s requirements.
Diploma
Bachelor's Degree
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