Experienced in online content moderation, customer service, and cash management. Proven ability to maintain platform integrity, resolve customer issues, and handle cash transactions accurately.
Monitored and flagged prohibited materials to ensure platform compliance and user safety.
Resolved customer complaints with empathy, fostering loyalty and trust.
Managed cash drawers accurately, ensuring proper accounting at shift end.
Handled disputes professionally, especially in high-stress situations.
Teleperformance
Enhanced user experience by diligently monitoring and removing inappropriate content from the platform., Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality., Managed high-stress situations effectively, maintaining professionalism...
ComWare
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Liga De Canotaje De Bogotá
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift., Welcomed customers and helped determine their needs.
Bachelor
High School Diploma
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