Bilingual agent with diverse experience in customer service and sales within BPO environments, skilled in CRM tools and conflict resolution.
Proficient in Zendesk, Salesforce, and various CRM platforms for customer support.
Applied active listening skills to understand customer needs and resolve issues effectively.
Handled customer concerns and facilitated positive outcomes through conflict management.
Utilized sales skills to enhance customer engagement and support sales objectives.
Onelink BPO
Opticall BPO
WorldWide BDC
Occupational Health and Safety
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Experience working remotely using various tools to collaborate and manage tasks.