Danna - Customer Service & Billing Specialist with 3+ years of communication expertise

Santo Domingo, Nacional, Dominican RepublicRemoteen

Handled billing inquiries and resolved payment-related issues to ensure customer satisfaction.

Assisted in customer retention by addressing concerns and providing effective solutions.

Published on CazVidOpen to remote

Summary

Experienced customer service professional skilled in handling billing inquiries, troubleshooting issues, and ensuring customer retention. Known for effective communication and professionalism in managing multiple customer interactions efficiently.

Key Achievements

Managed multiple customer interactions simultaneously while maintaining professionalism and attention to detail.

Skills

Billing ProcessesIntermediate

Applied billing procedures to address customer inquiries and resolve payment issues.

TroubleshootingIntermediate

Resolved technical and payment-related problems by guiding customers through troubleshooting steps.

Customer RetentionIntermediate

Engaged customers to address concerns and offered solutions to enhance loyalty.

Payment ArrangementsIntermediate

Set up and explained payment plans aligned with customer needs and company policies.

Languages

Spanish(Native)

Experience

CUSTOMER SERVICE / BILLING REPRESENTATIVE

ALORICA

Handled billing inquiries and resolved payment-related issues accurately and efficiently., Assisted with customer retention by addressing concerns and offering appropriate solutions to maintain customer loyalty., Managed multiple customer interactions simultaneously while maintaining...