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Darius
Workflow Automation Specialist with 5+ years in SaaS and Community Management
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Competencies
Provided technical and user support across multiple channels, improving customer retention.
Managed and supported a large online learner community, ensuring engagement and retention.
Built automated systems using tools like Zapier, Make, and n8n to optimize business processes.
Delivered training sessions on software usage and technical support, increasing user adoption.
Education
Languages
Summary
Specialized in building automated systems, providing technical support, and managing online communities. Experienced in SaaS tools and software onboarding, with a focus on enhancing user experience.
Key Achievements
- Onboarded and set up over 70 clients on ERP platforms, enhancing user experience.
- Delivered customer support to a community of 3,000+ learners, maintaining high satisfaction scores.
- Conducted software training, resulting in a 70% increase in user adoption.
Experience
Customer Support
Managed day-to-day customer inquiries across multiple channels including phone, live chats, email, social media platforms, troubleshooting and resolving technical challenges, resulting in an enhanced user experience and retention rates., Actively recorded clients’ challenges on the CRM and...
Community Manager/Support
Successfully delivered highly-praised exceptional customer support to a learner community of 3000+ contributing to overall customer experience and success, both in-person and online, earning recognition and commendation., Collaborated skillfully to plan, organize and coordinate a hybrid tech...