David - Customer Service Specialist with 7+ years of bilingual support experience

Cali, Valle del Cauca Department, Colombiaen

Provided support for over 50 weekly client intake interviews at Now Analytics

Delivered premium bilingual English/Spanish banking support handling 60 daily inquiries with a 4.2/5 satisfaction score

Published on CazVidVideo interview available

Summary

Experienced bilingual customer support professional with expertise in client intake, crisis management, and data analysis across healthcare, finance, and travel industries.

Video Resume

Key Achievements

Conducted threat assessments and managed real-time security monitoring for multinational clients at Sutherland Global

Skills

CRM PlatformsAvanzado

Proficient in Salesforce and Litify CRM for managing client and case data.

Data AnalyticsIntermedio

Experienced in using Excel, Tableau, and Google Analytics for analyzing and reporting data.

Bilingual CommunicationAvanzado

Skilled in providing bilingual support in English and Spanish across healthcare, banking, and travel sectors.

Customer Support & Crisis ManagementAvanzado

Handled customer inquiries, client intake, and crisis response for multinational clients.

Creative Suite

Experience

Legal Intake Specialist

Now Analytics

Jan 2025 - Jun 2025

Provided support for over 50 weekly client intake interviews, Researched and analyzed claim merits using legal databases, maintaining 98% compliance with firm practice area requirements, Maintained flawless client data integrity records in Litify CRM system, Generated weekly intake reports to help...

Bilingual Customer Support Specialist

TaskUs Colombia

Aug 2023 - Jun 2024

Delivered premium bilingual English/Spanish banking support, handling 60 daily customer inquiries regarding transactions, payments, and account management with 4.2/5 average SNPS

Global Travel Risk Specialist

Sutherland Global

Feb 2020 - Aug 2023

Delivered 24/7 traveler risk mitigation services for multinational clients, serving as primary point of contact for crisis management and emergency response coordination, Conducted comprehensive threat assessments for destinations across LATAM, EMEA, and APAC regions using OSAC, ISOS, and...

Bilingual Healthcare Specialist

Vital Services

Jan 2019 - Dec 2020

Provided bilingual EN/ES patient advocacy for 50 weekly cases, ensuring accurate interpretation of insurance benefits and medical terminology, Managed end to end patient intake process, including : o Insurance verification (Commercial, Medicare, Medicaid) o EHR data entry o HIPAA-compliant...