Experienced customer service representative and virtual English teacher with over 12 years of supporting clients and engaging learners, proficient in communication, organization, and cultural awareness.
Provided customer support and resolution through inbound, outbound calls, email, and escalation management.
Delivered effective communication and constructive feedback in customer interactions and teaching roles.
Handled administrative responsibilities efficiently, including HR assistance and scheduling.
Demonstrated cultural sensitivity while engaging with diverse clients and students in Guatemala.
Everise Guatemala
Outbound calls – Back office – Emails, Inbound calls – Tracking packages
Telus International
Inbound calls, Customer support, Escalations team resolution, Retention, Payment arrangements, Collections, Outbound calls – Update clients information
Connecting US – Virtual Academy
Teaching English to teenagers/adults
Iglesia Ministerios El Shaddai
HR Assistant, Receptionist
Professional Translation-Interpretation
Bachelor's Degree in Science and Letters
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Educated teenagers and adults in English, adapting communication styles to different learners.
