Experienced in customer support, training, and logistical planning within the BPO and transportation sectors, committed to delivering quality service and efficient operations.
Provided customer support, resolved inquiries, and managed billing and credit counseling
Designed, implemented, and delivered training programs for new team members
Maintained accurate records of customer interactions and transaction data
Planned transport routes and managed logistics operations to optimize resources
Escuela Superior Leonor Álvarez Pinzón
Provided training to new team members, and taught strong customer service skills., Constant updating of knowledge to the agents., Designed and implemented a lesson plan to teach the new hires.
Transcom T.W.T
Planning transport routes to optimize time and costs., Handled customer inquiries, answered questions, and resolved problems in a timely manner., Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
Lean Staffing
Handled customer inquiries, answered questions, and resolved problems in a timely manner., Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
Concentrix
Handled customer Credit counseling questions, Billing.
High School Degreed
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