Dedicated professional with extensive experience in sales, customer service, and client retention. Skilled in lead generation, CRM management, and appointment setting, committed to driving business growth and ensuring customer satisfaction.
Exceptional ability to address customer needs, resolve issues, and foster loyalty across diverse industries.
Skilled in prospecting, qualifying leads, and closing sales through effective communication and relationship building.
Proficient in verbal and written communication, ensuring clear, professional interactions with clients and teams.
Experienced in updating and maintaining CRM records to support sales and customer service activities.
Overpass
Make phone calls to contacts, Receive phone calls from contacts, Send and respond to emails from contacts, Qualify potential clients via email and/or phone, Data entry/Update records and notes on CRM, Organize digital paperwork/files
MGE
cold calling homeowners to offer an appointment for roofing services, make sure the homeowner understands what the inspector will be doing, obtain information to qualify them for a visit, enter data correctly such as name, address, phone number and time and date of visit
Sports MDA
setting appointments for new and ongoing customers, generating leads to obtain more sales, sending bills, contracts and submitting them to the main office, calling out the lead list on a daily basis to obtain new business, sending emails to offer services
CMS
take close to 280 calls a day on an 8-hour shift, providing eligibility for any type of services required by the insurance holder, web chat support to enroll with different providers
Bachillerato
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Effective in scheduling and coordinating client appointments to optimize sales opportunities and service delivery.
