Experienced in providing remote technical support, client relations, and appointment management across diverse sectors including automotive, real estate, and support organizations. Skilled in bilingual communication, upselling, and lead generation with a focus on customer satisfaction.
Handled technical support, client inquiries, and retention strategies across multiple roles ensuring customer satisfaction.
Engaged in cold calling, upselling, and lead conversion activities to support sales targets and client acquisition.
Provided bilingual support, maintained accurate documentation, and facilitated communication between clients and services.
Scheduled and coordinated client appointments and inspections across automotive, real estate, and solar sectors.
Teleperformance
Provided remote technical support for phone, internet, and TV services., Scheduled technicians for unresolved issues, ensuring customer satisfaction., Retained customers by offering service upgrades and personalized solutions., Contributed to sales growth through effective upselling and conversion...
Women’s Support Organization
Assisted clients in completing domestic violence intake forms, collecting sensitive information confidentially., Connected clients with attorneys and support services based on individual needs., Ensured accurate documentation and professional handling of all client communications.
Real Estate
Contacted homeowners to assess interest in selling properties and presented offers., Coordinated with realtors to identify available properties and follow up on potential leads., Achieved high conversion rates through effective communication and relationship management.
Roofing & Solar
High School Diploma
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Conducted outbound calls to schedule inspections, consistently exceeding weekly and monthly targets., Maintained detailed client records and confirmed appointments efficiently., Supported sales team by generating qualified leads for service installations.
Chevrolet of Culver City
Scheduled and managed client appointments for dealership visits, ensuring timely follow-ups., Responded promptly to customer inquiries via phone, email, and messaging platforms., Assisted clients with financing questions and vehicle-specific information, enhancing the buying experience.
