Experienced support professional with 17+ years in customer service, technical troubleshooting, and IT support, focused on customer satisfaction and effective communication.
Provided comprehensive customer service, ensuring high satisfaction and effective issue resolution.
Supported IT, cloud, and software systems, troubleshooting technical problems for clients.
Maintained clear and effective communication with clients and team members to facilitate problem solving.
Involved in web and software development projects, applying technical skills to support and enhance solutions.
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Consistently demonstrated agility and effectiveness in diagnosing and resolving technical and customer issues.
