Skilled in dispatching, customer service, and office management with proven ability to coordinate logistics, resolve issues, and provide technical support. Adept at leveraging CRM systems and communication platforms to enhance operational efficiency.
Delivered attentive and personalized service, resolving inquiries and ensuring customer satisfaction across multiple channels.
Coordinated transportation and technician dispatches, managing scheduling, troubleshooting, and service tickets.
Managed daily operations, including scheduling, task follow-ups, and workflow processes to meet deadlines.
Conducted research to support internal teams with structured market insights and evaluations.
GoGo Grandparent
Dispatched and coordinated transportation services, managing real-time scheduling and service adjustments., Coordinated daily office operations, including scheduling, task follow-ups, and workflow management to ensure team productivity and deadlines., Conducted product and market research to...
24-7 Intouch CX
Bachelor of Business Administration
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Provided technical troubleshooting, managed CRM updates, and supported internal system operations.