Dilma - Transportation Operator & Dispatcher with 5+ years in customer service and logistics

Mesa, Arizona, United Statesen

Managed real-time scheduling and service adjustments, ensuring timely transportation support.

Led daily office operations, improving workflow efficiency and team productivity.

Published on CazVid

Summary

Skilled in dispatching, customer service, and office management with proven ability to coordinate logistics, resolve issues, and provide technical support. Adept at leveraging CRM systems and communication platforms to enhance operational efficiency.

Key Achievements

Conducted product and market research to provide structured insights for internal decision-making.

Skills

Customer ServiceAdvanced

Delivered attentive and personalized service, resolving inquiries and ensuring customer satisfaction across multiple channels.

Dispatching & CoordinationAdvanced

Coordinated transportation and technician dispatches, managing scheduling, troubleshooting, and service tickets.

Office & Workflow ManagementIntermediate

Managed daily operations, including scheduling, task follow-ups, and workflow processes to meet deadlines.

Market & Product ResearchIntermediate

Conducted research to support internal teams with structured market insights and evaluations.

Experience

Transportation Operator &amp; Dispatcher

GoGo Grandparent

Jul 2024 - Jan 2026

Dispatched and coordinated transportation services, managing real-time scheduling and service adjustments., Coordinated daily office operations, including scheduling, task follow-ups, and workflow management to ensure team productivity and deadlines., Conducted product and market research to...