Domingo - Customer Service & Technical Support Specialist with diverse hands-on experience

Santo Domingo, Nacional, Dominican Republicen

Gained experience across multiple roles including customer service, technical support, and social media moderation.

Handled billing, payment issues, and general de-escalation to ensure service continuity.

Published on CazVid

Summary

Experienced in customer engagement, technical support, and social media moderation across diverse platforms. Skilled in utilizing support tools and ensuring brand integrity.

Key Achievements

Monitored brand reputation and enforced social media compliance to maintain a family-friendly environment.

Skills

Customer ServiceIntermediate

Provided support in billing, payments, and administrative queries, ensuring customer satisfaction.

Technical SupportIntermediate

Assisted users with general issues de-escalation and technical troubleshooting.

Social Media ModerationIntermediate

Monitored social media platforms to enforce community guidelines and maintain brand image.

Data Analysis & ReportingBeginner

Analyzed social media data and prepared reports to monitor online presence.

CRM & Support PlatformsIntermediate

Utilized Zendesk, Salesforce, Jira, and other tools for customer support and data management.

Languages

SpanishEnglish

Experience

CUSTOMER SERVICE AGENT

2017 - 2018

Technician in administrative computing (windows and office package), Brand information and management, Billing & payment

TECH SUPPORT AGENT

2022 - 2024

General issues de-escalation, Billing & payment

SOCIAL MEDIA CONTENT MODERATOR

2018 - 2020

Knowledge of Social Media Platforms, Data Analysis and Reporting, Monitor the brand's online presence, Making sure everything was followed in Social Media Apps and maintaining a family-friendly environment.