Dreiser - Customer Service Representative with 1.5 years of Bilingual Support

Cúcuta, Norte de Santander, ColombiaRemoteen

Selected as a mentor for new hires due to excellent call performance

Provided empathetic and effective problem resolution in customer interactions

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced bilingual customer service representative with one and a half years in support roles, recognized for mentoring and high performance.

Demonstrated fast learning and soft skills like teamwork, leadership, and scheduling

Customer ServiceAdvanced

Delivered empathetic and effective support to clients in a bilingual environment.

Communication SkillsAdvanced

Displayed excellent verbal skills, including empathy and problem-solving during calls.

Mentoring & LeadershipIntermediate

Mentored new hires, contributing to team training and performance improvements.

Time Management & SchedulingIntermediate

Followed schedules and plans effectively to ensure timely client support and team coordination.

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